MAPS-MD Issues Bulletin

September 2001

Customer Service Line Alert

In an effort to enhance our operations and to better assist the providers and consumers of the Public Mental Health System, we are scheduling ongoing staff training from 8:30 A.M. – 10 A.M. for the first Tuesday of each month. The first training is scheduled for October 9th. During this staff training period, MAPS-MD will provide an abbreviated amount of staff to service inpatient precertifications, crisis line, and consumer calls – only. Staff training will improve customer service, enhance staff development, and increase staff retention.

Clean Claim Act

Claims filed with MAPS-MD do not fall under the guidelines of the Clean Claims Act, enacted on September 7, 2001. MAPS-MD is an Administrative Service Organization for Maryland Medicaid, and abides by Medicaid guidelines. Medicaid at this time is not bound by this new legislation.

New Authorization Facsimile Phone Number

Effective November 1, 2001 any authorization plans faxed to MAPS-MD must be faxed to the (410) 953-1903 fax number. This is a specially located, secure fax machine established to protect the confidential information associated with treatment plans. Faxing authorization plans to the other fax lines at MAPS-MD may result in the plan not being reviewed. MAPS-MD is making this change to accommodate HIPAA regulations and to assure accurate receipt and handling of authorization plans. If your program can mail your authorization plans to MAPS-MD, this is the preferred mode of receipt. The mailed authorization plans have better legibility and all the required pages stay intact. Thank you for your cooperation with this new procedure.